Shipping policy

1. Processing Time

  • Orders are processed within [1-3 business days]. Please note that processing time does not include weekends or holidays.
  • If we experience a high volume of orders, processing may be delayed by a few days. We will notify you via email if this happens.

2. Shipping Rates & Delivery Times

  • Domestic Shipping:

    • Standard Shipping: [Estimated delivery time of 3-7 business days]
    • Expedited Shipping: [Estimated delivery time of 2-3 business days]
    • Overnight Shipping: [Estimated delivery time of 1 business day]

  • International Shipping:

    • Standard International Shipping: [Estimated delivery time of 7-21 business days]
    • Expedited International Shipping: [Estimated delivery time of 3-7 business days]

    Note: Delivery times may vary depending on the destination and customs processing. We are not responsible for delays caused by customs or other international shipping issues.

3. Shipping Method

  • We use USPS for all our shipments. You will receive a tracking number via email once your order has been shipped.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number and a link to track your shipment. You can track your order status using this link.

5. Shipping Address

  • Please ensure that your shipping address is correct before placing your order. We are not responsible for any delays or lost packages due to incorrect address information.

6. Shipping Issues

  • If you experience any issues with your shipment, such as delays, lost packages, or damaged goods, please contact us at Rockwell@parksnpeaks.com within 14 days of receiving your order. We will do our best to resolve the issue promptly.

7. Customs and Duties

  • For international orders, you may be responsible for customs duties, taxes, and other fees that are levied by the destination country. These charges are not included in the shipping cost and are the responsibility of the customer.

8. Returns and Exchanges

  • Please refer to our Returns & Exchanges Policy for information on how to return or exchange items.

9. Changes to Shipping Policy

  • We reserve the right to update our shipping policy at any time. Changes will be reflected on this page, so please review it regularly.

10. Contact Us

  • If you have any questions or concerns about our shipping policy, please contact us at Rockwell@parksnpeaks.com

Thank you for shopping with us!